Support

Intervid has a commitment to consistently exceed our customers’ expectations.

We employ qualified staff committed to ensure smooth system implementation and responsive post-sales service and maintenance support. We offer Security Installation, service and maintenance from our regional operations centers.

 

Design:

Intervid’s design and engineering group utilizes a needs-based solutions approach to understanding our customers’ goals and requirements. Experience affords Intervid the comprehensive knowledge of the pros and cons of various technologies, enabling us to marry the correct systems to our clients’ needs, always delivering workable proven reliable solutions.

Our full service CAD department prepares design drawings and ultimately delivers as-built documentation for all Intervid solutions.

 

Delivery:

Intervid is a turnkey solutions provider utilizing highly experienced in-house project managers, engineers and installation technicians. An aggressive ongoing training and certification program keeps their expertise current.

Supporting our staff is a pervasive culture that empowers our people at all levels, to make decisions and take action, with the goal to consistently exceed our customer’s expectations.

Our uniform standards and quality control initiatives ensure that Intervid provides consistent execution every time.

Intervid’s regional operations managers have the necessary experience to effectively manage any required remote installation activity, even to the extent where particular projects require us to contract services from third party vendors.

Intervid follows a rigorous acceptance testing and training regime, involving all stakeholders, to ensure that we deliver 100% of the agreed scope on every project.

 

Service & Maintenance:

System uptime is extremely important in the electronic security marketplace. Intervid understands our customers’ needs are 24/7. Consequently, Intervid’s support is 24/7 – 365 days a year. Timely onsite response from our dynamic and customer centric technicians along with the availability of the necessary equipment (loaner or advanced replacement parts) minimizes any system downtime. Intervid has a corporate mandate to restore full system functionality during our initial visit whenever feasible.

Intervid offers remote connectivity programs including system initiated alerts and help desk initiated checks to extend system life and reduce maintenance costs.

Not only does our service and maintenance model keep our clients’ systems up and operational, our efficiencies and proactive preventative maintenance programs effectively lower cost of ownership.

Our ROC’s are setup and managed to operate autonomously according to our client commitments in their respective areas. This ensures that we can effectively respond according to local requirements with local representation.

Intervid
5111 Pegasus Court, Suite C
Frederick, MD 21704

Toll Free: (800) 337-8066
Fax: (301) 698-0175
Email: info@intervid.com

Service: 24/7
Call: (800) 989-6778
E-mail: itv_service@intervid.com